Flower Delivery Plumstead Privacy Policy

Introduction

At Flower Delivery Plumstead, we are committed to safeguarding your privacy. This GDPR-compliant Privacy Policy describes how your personal data is collected, used, shared, and protected when you use our flower delivery services in Plumstead and surrounding districts. This policy applies to all customers placing orders with Flower Delivery Plumstead, whether online or over the phone.

What Data We Collect

In the course of processing your flower delivery order, we may collect and process the following types of personal data:

Identity Data: your name, title, and, if applicable, details of the recipient.
Contact Data: billing address, delivery address, phone number, and any other necessary contact information.
Order Information: order details, purchase history, and card payment status (please note, payment card details are not stored by us but processed securely by our payment provider).
Correspondence: records of your communication with our customer service team, including queries, feedback, or complaints.
Technical Data: when visiting our website, information such as your IP address, browser type, device identifiers, and usage data may be collected to ensure service functionality and security.

Lawful Basis for Processing

Your personal data is processed lawfully under the following GDPR bases:

Performance of a Contract: Most data is collected to fulfill your order and provide the requested service.
Legal Obligation: To comply with relevant legal and regulatory requirements, such as tax or business records.
Legitimate Interests: To ensure quality control, improve our services, and prevent fraud, provided such interests are not overridden by your rights and interests.
Consent: Where legally required, for example, if you opt-in to receive marketing communications. You can withdraw your consent at any time.

How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your order efficiently
To contact you regarding your order or delivery updates
To address queries or resolve issues related to your purchase
To comply with legal and regulatory obligations
To improve and maintain our website, services, and customer experience
To send you marketing communications if you have provided consent

Data Processors and Sharing of Data

We may share your data with selected third-party service providers for the sole purpose of providing our services:

Payment Processors: To handle secure payment transactions.
Delivery Partners: To ensure successful and timely delivery of your flowers.
IT and Hosting Providers: To support and maintain our website and secure data storage.
Professional Advisors: For compliance with legal or financial obligations (e.g., accountants, legal advisors).

All third-party processors are contractually obligated to comply with GDPR and to use your data only for the specified purposes. We do not sell or rent your personal data to any third party for marketing or other purposes.

International Transfers

Your data is primarily stored and processed within the United Kingdom. Should data be transferred outside the European Economic Area (EEA), we will ensure that an adequate level of protection is provided in accordance with UK and EU data protection legislation.

Retention of Data

We retain your personal data only as long as necessary for the purposes for which it was collected, including for the fulfillment of your order, compliance with legal requirements (such as tax and accounting), and resolving disputes. Typically, customer order and transaction data is retained for six years. After the retention period, your data will be securely deleted.

Security Measures

Protecting your personal information is a priority. We use industry-standard security measures such as encryption, access controls, and regular system monitoring to prevent unauthorized access, loss, or misuse of your data. Access to your information is restricted to authorized personnel and processors only.

Your Rights

Under the UK General Data Protection Regulation (GDPR), as a customer of Flower Delivery Plumstead, you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data, under certain conditions.
Right to Restriction: You can request the restriction of the processing of your data in some situations.
Right to Object: You can object to the processing of your data based on our legitimate interests or direct marketing.
Right to Data Portability: You have the right to receive your data in a structured, commonly used format and to transfer it to another service.
Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us through the channels provided on our website or in your order confirmation materials. We will respond to all legitimate requests as soon as possible and within one month as required by law. Please note, we may need to verify your identity before fulfilling your request.

Children’s Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child under 18 has provided us with personal data, please contact us so that we can promptly delete such information.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. The most current version will always be published on our website with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our customer service team by using the details provided in your order confirmation or via our official website contact form. We are dedicated to addressing your privacy concerns promptly and transparently.