At Flower Delivery Plumstead, we are dedicated to delivering the freshest flowers to households and businesses across Plumstead and surrounding areas. As a trusted local florist, we put customer satisfaction at the heart of all we do. Every bouquet and arrangement is crafted to delight, backed by our Fresh Flowers Guarantee for your peace of mind.
Should your flowers arrive damaged, wilted, or not as described, please let us know as soon as possible after receipt—ideally on the same day. To resolve your concern swiftly, we may request a photo of the damaged flowers and packaging. Our team will promptly review your claim and offer a solution that ensures you are completely satisfied with your order.
We guarantee that our flowers are fresh and carefully handled from our shop to your door, ensuring they brighten your space for as long as possible. Our arrangements are designed to remain vibrant and beautiful for a minimum of five days from delivery, provided care instructions are followed. If flowers fail to meet this freshness window, please contact us within this period so we can put things right.
Your satisfaction is our priority. If your delivery falls short of our guaranteed standards for freshness or arrives damaged, we offer a choice of:
In some cases, we may also offer store credit for a future order. Our team will discuss the best option with you and ensure your request is handled promptly and professionally.
We take all feedback, compliments, and complaints seriously, using them to improve our service. If you are unhappy with any aspect of your flower delivery, please reach out to us with details of your issue and your order information. Our customer care team will acknowledge your complaint, investigate the circumstances, and provide a clear and timely resolution—usually within 48 hours.
Rest assured, every complaint is handled thoughtfully and confidentially. We will keep you informed at every stage and will always strive to exceed your expectations, whether you are a long-standing customer or ordering from us for the first time.
Flower Delivery Plumstead is proud to be a local, community-focused florist. We serve both households and businesses, building lasting relationships through reliable, honest service and a true passion for flowers. Thank you for choosing us—your trusted Plumstead florist—for your special occasions, everyday gestures, and business needs. If you have questions about our returns, refund, or complaints process, please contact our friendly team. We are here to help ensure every delivery brings joy.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
