Thank you for choosing us for your online flower delivery in Plumstead and the surrounding areas. Please read these Terms and Conditions carefully. By placing an order through our website, you acknowledge and agree to these terms, which govern the relationship between our company and you, the customer. These terms apply to every order placed with us for delivery in Plumstead and its surrounding areas.
1.1 Selecting Products: You can browse our range of fresh flowers and arrangements on our website. Detailed descriptions, images, and prices are provided for each product to help you make the best choice for your flower delivery in Plumstead.
1.2 Placing an Order: Once you have selected your desired flower arrangement(s), add them to your basket. Reviewing your selections in the basket allows you to remove or modify products before you proceed to checkout.
1.3 Providing Delivery Details: You will be prompted to provide accurate delivery information, including recipient’s name, address, and contact number. Please ensure these details are correct, as we can only guarantee delivery to the information you provide.
1.4 Order Confirmation: After placing your order, you will receive an order confirmation on-screen and via SMS or email if provided. This confirmation means your order has been received; however, acceptance of your order and formation of a contract between us occurs only when we dispatch your flowers.
1.5 Delivery Times: We strive to fulfil all online flower deliveries in Plumstead and surrounding areas on the requested date. While we make every effort to meet your chosen delivery slot, we cannot guarantee delivery at a specific time due to volume, traffic, and weather conditions. Deliveries to commercial addresses, hospitals, or other non-residential locations may be subject to additional restrictions.
2.1 Accepted Payment Methods: We accept payment by major UK debit and credit cards. Payment must be made in full at the time of ordering. We do not accept cash on delivery or cheques for online flower deliveries in Plumstead.
2.2 Payment Security: All online payments are handled securely using encrypted payment gateways that comply with current industry security standards. Your financial information is not stored on our servers.
2.3 Pricing: All prices are displayed in GBP (£) and are inclusive of VAT, where applicable. Delivery charges will be added at the checkout and clearly marked before you confirm your order. The displayed price at the time of your order will be the price charged, except in the case of an obvious error.
3.1 Order Amendments: If you wish to amend your online flower delivery order for Plumstead, please contact us as soon as possible. We will endeavour to make changes if your order has not yet been processed or dispatched. We cannot amend orders that are already out for delivery.
3.2 Order Cancellations: Cancellations must be made at least 24 hours prior to the scheduled delivery date for a full refund. Due to the perishable nature of flowers, cancellations received less than 24 hours before the delivery date may not qualify for a refund as preparations may have already begun.
3.3 Refunds: In the unlikely event that there is a problem with your flower delivery in Plumstead, please contact us within 24 hours of receipt. If the product is defective or not as described, we will offer a replacement or refund at our discretion. We may request photo evidence of the issue to process your claim swiftly.
3.4 Non-Delivery: If we fail to deliver your order on the agreed date, we will offer a full refund or redelivery at no extra cost. However, if delivery is not possible due to incorrect or insufficient address details, we may charge for redelivery.
4.1 Product Descriptions and Substitutions: We make every effort to ensure that each arrangement matches its online description. However, as flowers are seasonal and subject to availability, substitutions of equal or greater value may be made where necessary. We will do our best to preserve the overall style, theme, and colour palette of your chosen arrangement for your Plumstead flower delivery.
4.2 Quality and Freshness Guarantee: We guarantee that all flowers are fresh and of high quality at the time of delivery. Please follow the care instructions included with your delivery to maximise the longevity of your arrangement. Flowers are perishable and can be affected by environmental factors outside our control once delivered, such as exposure to heat, lack of water, or handling by recipients.
4.3 Delivery Liability: Our liability is limited to the cost of the flowers ordered and delivered. We are not responsible for delays due to force majeure events, including extreme weather conditions, strikes, or other events outside our reasonable control. In the event we cannot fulfill part or all of your order due to such events, we will contact you to offer alternatives or a refund.
4.4 Indirect or Consequential Loss: We are not liable for any indirect or consequential loss, including loss of profits, goodwill, or emotional distress, resulting from non-delivery, late delivery, or defective goods, except as required by UK law.
5.1 Accurate Information: As a customer, you are responsible for providing accurate and complete delivery and contact information. We cannot be held responsible for failed deliveries caused by incomplete or incorrect recipient details.
5.2 Acceptance of Delivery: If the recipient is unavailable at the specified delivery address, we will attempt to leave the flowers with a neighbour or in a safe place and will notify you. Re-delivery may incur an extra charge if delivery is not possible after reasonable attempts.
We respect your privacy and are committed to protecting your personal data. Information you provide for online flower delivery in Plumstead will only be used to fulfil your order and, where consent is given, to offer you updates and promotions. Full details are available in our Privacy Policy.
All content, images, and text on our website are the property of our company or our licensors. Use of our materials for any purpose other than viewing and ordering online flower delivery in Plumstead is strictly prohibited.
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our online flower delivery service in Plumstead constitutes your acceptance of the new terms.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with online flower delivery orders in Plumstead and the surrounding areas shall be subject to the jurisdiction of the English courts.
10.1 Entire Agreement: These Terms and Conditions constitute the entire agreement between the customer and us regarding online flower delivery in Plumstead.
10.2 Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
10.3 Waiver: No waiver of any provision of these terms shall be deemed a continuing waiver of such provision or any other provision.
If you have questions or feedback regarding these terms or your order for online flower delivery in Plumstead, please contact our customer service team via the methods listed on our website. We are here to help ensure your experience is pleasant and your flowers arrive fresh and beautiful.
Note: These Terms & Conditions apply to all customers ordering online flower delivery for addresses in Plumstead and the surrounding areas. Your use of our website and service constitutes your acceptance of these conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Plumstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Plumstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
